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Frequently Asked Questions

 

• What is your return policy?
• Returns and exchanges are accepted for all unworn items within 20 days of purchase for a full refund with free return shipping (U.S. Orders).
• How do I return my order?
• Kūliko accepts all unworn items for a refund to original payment, eGift Card, and/or exchange within 20 days of purchase. 
• Do you offer exchanges?
• Yes! We offer exchanges for a different size and color in the same style. Your exchange order will now ship when the original order has been returned.
• How long does a refund or exchange take to process?
• Visit our returns page. Once your return has been scanned by the carrier, your refund will be initiated and your exchange order will be shipped. Please allow 10-14 business days for your refund to be processed by your bank.
• Can I receive a refund in the form of an eGift Card?
• If you choose to receive a refund via an eGift Card it will be issued via email once your return is received or scanned by the carrier.
• When will my order ship?
• Typically, orders ship within 24 hours of purchase. Please allow 5-7 business days for standard shipping. Expedited shipping options are available with either 2 or 3-day shipping (selected during checkout). Orders placed after 1pm HST Friday may not ship until Monday morning. 
• How do discounts work?
• Only one code promotion can be applied to each order. During a site-wide sale, all other code promotions are disabled.